Last updated: 27 October 2026

This policy explains how ENCORE Personal Training collects and uses your personal information when you visit this website, get in touch or train with me. I'm committed to keeping your information safe and only using it in the ways described here.

Who I am

ENCORE Personal Training is run by Michelle Clements, a personal trainer based at Leamington Lawn Tennis & Squash Club, Guys Cliffe Avenue, Leamington Spa CV32 6LZ. I am the data controller for the personal information described in this policy. You can contact me by phone or WhatsApp on 07855 354488 or by email at info@encorept.co.uk.

The information I collect

When you fill in the contact form: your first and last name, email address, phone number, your main goal, what's stopping you, how you'd like to train, the best time to contact you and any injuries, surgery or health conditions you choose to tell me about.

When you call, text or message me on WhatsApp: your name, phone number and anything you choose to tell me.

If you become a client: details about your health, injuries, medical history, fitness and goals so I can plan safe, effective sessions, plus records of your sessions and payments.

When you visit the website: basic technical information such as your device, browser and pages visited, collected through cookies (see below).

Health information

Information about your health is a special category of personal data. I only collect it with your explicit consent, only use it to plan and deliver your training safely, and never share it without your permission unless the law requires it or it's needed to protect you in an emergency.

How and why I use your information

To reply to your enquiry and arrange your free chat (legitimate interests, or steps before a contract at your request).

To plan and deliver your personal training, classes and sessions, and take payment (contract).

To keep you safe while you train (explicit consent for health information).

To keep basic business and accounting records (legal obligation).

To keep the website working and understand how it's used (consent for non-essential cookies).

I will never sell your information, and I won't send you marketing messages unless you've asked to receive them.

Who I share it with

I only share your information with trusted services that help me run the business, such as Wix (website hosting and the contact form), WhatsApp and my email provider, and my accountant where needed. These providers only process your information on my instructions. Some of them may store data outside the UK; where they do, they use legal safeguards approved under UK data protection law.

How long I keep it

Enquiries from people who don't go on to train with me are deleted after 12 months. Client records, including health information, are kept while you train with me and for up to 6 years afterwards, in case of any query or claim, and then securely deleted. Payment records are kept for 6 years for tax purposes.

Your rights

Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how it's used, to have it transferred, and to withdraw your consent at any time. To use any of these rights, just contact me using the details above. I'll reply within one month.

Cookies are small files saved on your device when you visit a website. This site uses essential cookies that are needed for it to work and to keep it secure. With your permission, it may also use analytics cookies to understand how visitors use the site. When you first visit, a cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time from the cookie settings button on the site, or by clearing cookies in your browser.

Complaints

If you're unhappy with how I've handled your information, please talk to me first so I can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page.

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